Report a Repair or Fault with your property
NOTTINGHAM
PLEASE EMAIL USING THE CONTACT FORM >>
(Please note we are not the same company as Landlords Direct, Mansfield please refer to their website)
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NORFOLK
STIFFKEY COTTAGE CARE
PLEASE EMAIL AT: james@stiffkey.com
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Work carried out in people’s homes
Work carried out in people’s homes, for example by tradespeople carrying out repairs and maintenance, can continue, provided that the tradesperson is well and has no symptoms.
Again, it will be important to ensure that Public Health England guidelines, including maintaining a two-metre distance from any household occupants, are followed to ensure everyone’s safety.
No work should be carried out in any household which is isolating or where an individual is being shielded, unless it is to remedy a direct risk to the safety of the household, such as emergency plumbing or repairs, and where the tradesperson is willing to do so. In such cases, Public Health England can provide advice to tradespeople and households.
No work should be carried out by a tradesperson who has coronavirus symptoms, however mild.
The above can be found under Section 2 in the link below.
https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance
Rather than getting stuck on the phone, make sure your request for assistance gets directly through to our repairs section, by using our repair email reporting system.
Our maintenance team will then arrange for a contractor to contact you, subject to your email authorisation in line with the General Data Protection Regulations 2018.
24 Hour Repair Call Outs
Many of our landlords take out maintenance service agreements on their properties to cover out of hours repair call outs. You will be given details of emergency telephone numbers at the commencement of your tenancy.
As a guideline tenants should act as "a reasonable householder" and only order out of hours repairs if an occurrence seriously threatens your safety, security, or may result in significant damage to the property. Such call outs are thankfully rare.
Emergency Out Of Hours Repair
Please refer to the out of hours telephone number issued to you.
This is not a 999 emergency service! Please only use if you are unable to contact the office on 0115 969 6355. It is for repairs that if not carried out imminently may result in lives, health or property being put at serious risk. You may be charged if you call us out to a repair that is not an emergency. Our contractors can guide you and here are some examples of situations likely to be an emergency
- No heating or hot water (no hot water, will only be classified as an emergency in exceptional circumstances)
- No lights or power
- Electric shock
- Exposed bare wires (including ceilings)
- A burst pipe or tank
- Locked out or locked in (you may be charged)
- Unsafe building e.g. leaning chimney stack
- Blocked sewer or toilet (where there is only one toilet in the property)
- Rain entering the property
- Taps stuck full on (where water cannot be turned off at the stop tap)
- Property insecure e.g. broken window or damaged door following an accident or incident
If you smell gas or have fumes escaping you must always telephone the National Gas Emergency number: 0800 111 999.
Emergency repairs are usually dealt with within the first few hours of them being reported. We'll usually carry out a temporary repair to make the situation safe and then a permanent repair will be carried out as soon as possible afterwards.
If you use the emergency number to tell us about a non-urgent repair, we'll ask you to call back between 9am and 5pm, Monday to Friday, to report the repair in the usual way. Please be advised that if any repairs are considered to be due to tenant negligence, you may be charged.